Answers and guides for your team.
Browse common topics, read the documentation, or get in touch with the SaccoSuite support team.
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Common help topics.
Getting started
Set up your organisation, import members, and configure your first loan product.
Read the guide →Members & accounts
Add members, manage KYC, update profiles, and view account summaries.
View documentation →Loans & repayments
Process applications, run assessments, approve loans, and record repayments.
View documentation →Reports & compliance
Generate compliance reports, export reports, and review audit trails.
View documentation →FAQ
Frequently asked questions.
How do I reset a staff member's password?
Administrators can reset passwords from the Staff Access section in Settings. The staff member will receive an email with a reset link.
Can I import existing member data?
Yes. SaccoSuite supports bulk import from Excel and CSV. Contact support for assistance with migration from another system.
How do I generate a compliance report?
Navigate to Reports, select the report type and period, then click Generate. Reports can be exported as PDF or Excel.
What happens if I need help after going live?
All plans include email support. Priority support tiers with phone access are available for larger organisations.
Still need help?
The support team is available Mon – Fri 09:00–18:00 and Sat 09:00–13:00.
Contact support